Payment Policy

Thank you for shopping with MaxBites! This Payment Policy outlines the terms and conditions relating to payments made on our website getmaxbites.com. By purchasing from our store, you agree to the terms below.

1. Accepted Payment Methods

We offer a variety of secure payment options through our Shopify platform, including:

• Credit/Debit Cards: Visa, MasterCard, American Express, Maestro
  

• Digital Wallets: Apple Pay, Google Pay, Shop Pay
  

• PayPal
  

All payments are processed securely in accordance with PCI-DSS compliance standards.

2. Currency

Prices are displayed in Euro (€) unless otherwise specified. You may have the option to view prices in your local currency; however, all final transactions will be charged in Euros (or your selected checkout currency if supported by Shopify Markets).

3. Taxes & VAT

All prices include Value Added Tax (VAT) where applicable, in accordance with EU regulations. During checkout, you will see a breakdown of taxes based on your shipping address.

For B2B (business) customers in the EU, a valid VAT number must be provided to qualify for VAT exemption under the reverse charge mechanism.

4. 3D Secure & Fraud Prevention

We comply with the EU Payment Services Directive (PSD2). This means certain transactions may require Strong Customer Authentication (SCA), such as entering a code from your bank or using biometric verification.

Suspicious or flagged payments may be held or canceled at our discretion to prevent fraud.

5. Order Confirmation

Upon successful payment, you will receive an order confirmation email. If you do not receive confirmation within 24 hours, please contact our customer service at info@getmaxbites.com.

6. Failed Transactions

If your payment is declined:

• Double-check card details and billing address.
  

• Try a different payment method.
  

• Contact your bank or payment provider.
  

We are not responsible for any fees imposed by your card issuer or bank due to declined transactions or currency conversions.

7. Refunds & Chargebacks

Refunds are processed according to our Refund Policy. Chargebacks filed without contacting us first may result in account suspension and future order restrictions.

8. Payment Disputes

For any disputes or issues with payments, please reach out to our support team before contacting your bank. We are here to resolve any concerns promptly and professionally.

If you have questions regarding this policy, contact us at:
📧 info@getmaxbites.com